Terms of Service

What this website is

Canary Wharf Physio is an enquiry and matching service operated by UNTIL CW Ltd, part of the UNTIL group. Submitting an enquiry does not create a clinical relationship or confirm an appointment. We will come back to you to propose a physiotherapist and arrange a time.

Practitioners are independent

Physiotherapists practising at UNTIL Canary Wharf are independent clinicians running their own practices. They are responsible for the clinical care they provide, for their own professional indemnity insurance, and for their own HCPC registration, which you are entitled to ask about and can verify on the public HCPC register. Your contract for treatment is with the practitioner, not with us.

Fees

Fees are set by each practitioner rather than by us, so they vary. You will be told the fee before you book, and payment is made to the practitioner on their terms.

Cancellations

Cancellation terms are set by your treating practitioner and will be confirmed when you book. As a general expectation across the clubs, at least 24 hours' notice is requested so the appointment can be offered to someone else.

Medical disclaimer

Information on this website is general and is not a substitute for individual clinical assessment. It should not be relied on to diagnose or treat any condition. If you have severe or worsening symptoms, sudden loss of strength or sensation, loss of bladder or bowel control, a hot swollen joint alongside fever, or you feel acutely unwell, seek urgent medical care rather than booking physiotherapy.

Accuracy

We keep the content here under review, but clinical understanding changes and details such as opening hours can move. Nothing on the site is a guarantee of a particular outcome from treatment.